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    Frequent Asked Questions

    How do I get to the hotel?

    Via Tuas Checkpoint, Singapore
    (by car, around 20 mins)

    Via Senai International Airport
    (by car, around 25 – 30 mins)

    Via Woodlands Checkpoint, Singapore
    (by car, around 40 mins)

    What are the services and facilities offered?

    Fraser Place Puteri Harbour offers a full range of facilities and services for guests’ comfort and enjoyment. For a comprehensive list of our facilities, please click here.

    Are there fitness facilities provided?

    A fully-equipped Gymnasium located on the 18th floor opens daily from 7:00am to 9:00pm. In addition, there is a swimming pool and a kids’ pool.

    Is internet access provided?

    Complimentary high-speed internet access is available throughout the property.

    What is the check-in time?

    The check-in time is from 2:00pm onwards.

    What is the check-out time?

    The check-out time is at 12pm. Should you require a late check-out, kindly check with our Client Relations Supervisor.

    What time is breakfast served?

    6:30am to 10.30am

    What are the available dining options?

    Our all-day dining restaurant, which operates from 6:30am to 11:00pm offers a range of choice, from Western to Chinese, and of course, local Malaysian favourites.

    In-room dining service is also available for guests to dine in the comfort of their room via Room Service.

    Are laundry services provided?

    Laundry services are available. Kindly check with our Front Desk’s staff for more information.

    Each room is also well equipped with a washer/dryer.

    What are the type of beds provided?

    We have rooms with Super King Bed (200cm x 200cm), King Bed (200cm x 180cm), Queen Bed (200cm x 150cm) and Twin Bed (200cm x 100cm).

    Are baby cots and extra beds available?

    Complimentary baby cots are available upon request.

    Are newspapers provided?

    Guests can enjoy more than 7000 daily local & international newspaper publications and magazines with unlimited access to PressReader HotSpot’s services with no charges within the hotel’s premises.

    Are the residences handicap-friendly?

    All our rooms are built with no floor drop within the unit. And we have two bedrooms with special features and amenities to cater to our wheelchair-bound guests.

    Is on-site parking available and what is the cost?

    Free parking is available for in-house guests. Standard parking charges will apply to other guests.

    Is airport shuttle service provided?

    Complimentary shuttle services to Senai International Airport on fixed time schedule. Limousine or taxi services are available upon advance request. Kindly check with our Concierge for more information.

    What is the reception operating hours?

    The reception, concierge and security services are available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Kindly check with our Concierge to store your luggage (terms and conditions apply).

    Are there any recommended attractions in Johor Bahru City?

    There are lots to see and do at Puteri Harbour and Johor Bahru City Center, each offering different and unique experiences. Kindly approach our Concierge for recommendations.

    Where is the closest bank, ATM and exchange office located?

    An ATM Machine is available at Hello Kitty Town which is a 5-minute walk away. Foreign currency exchange services on selected currencies are available at the Hotel’s Front Desk.

    Where can I find the best rates?

    Our best rates are available at Fraser Place Puteri Harbour’s official website.

    You may also contact our Reservations Department at +607- 530 8888 or at

    Room rates are subject to change at the management’s sole discretion. Our friendly Sales Manager will be delighted to discuss any special request or functions in detail.

    What is the maximum number of guests allowed in each residence type?

    In general, our apartments can accommodate up to 4 persons depending on the room category.

    There is a strict adherence to the number of guests in each room type as recommended under the Health & Safety regulations.

    What is the cancellation policy?

    Cancellation policies may vary by reservations type. Guests are required to cancel their room reservation at least 24 hours in advance.

    Are pets allowed?

    Unfortunately, pets are not allowed within the premises of the property.