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    Frequent Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://puteriharbourjohor.frasershospitality.com/en. Don't forget to check out https://puteriharbourjohor.frasershospitality.com/en/offers-in-puteri-harbour.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.puteriharbourjohor@frasershospitality.com or +607 530 8888.

    Facilities and Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Puteri Harbour features a sheltered swimming pool, all-day dining, steam and sauna room and more. For a full list of services and facilities, please visit https://puteriharbourjohor.frasershospitality.com/en/facilities/key-features-services.html.

    Are there fitness facilities provided?

    Yes, there is a fully-equipped gym on the 18th floor for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am.

    What is the cost of breakfast?

    Breakfast is available for adults at MYR 53.00 per person and for children below 12 at MYR 26.50 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at the Puteri Harbour restaurant located at level 2 of the property. The well-equipped kitchen also provides you with the convenience to cook in your apartment. In-room dining options are available as well. Please contact the Front Desk for the menu available.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Twin, Queen, King and Super King bedding configurations are provided.

    Should you require more information, please feel free to contact us at reservations.puteriharbourjohor@frasershospitality.com or +607 530 8888.

    Are baby cots and extra beds available?

    Yes, baby cots are subject to availability. Extra beds are also available subject to additional charges.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily.

    Complimentary PressReader access is also provided to guests featuring up-to-date digital versions of newspapers and magazines.

    Are the residences disabled-friendly?

    Yes, Fraser Place Puteri Harbour, Johor is disabled-friendly.

    If you require further assistance, please feel free to contact us at reservations.puteriharbourjohor@frasershospitality.com or +607 530 8888.

    Is on-site parking available and what is the cost?

    Yes, complimentary on-site parking is available during your stay. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    We do not have FREE SHUTTLE to/from airport. 

    What is the cost of hotel/service residence limousine services?

    Limousine or taxi services are available upon request. Prices are subject to destination and car type.

    Please feel free to approach the Front Desk for more details or contact us at reservations.puteriharbourjohor@frasershospitality.com or +607 530 8888.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach the Front Desk for more details.

    Location

    How do I get to the hotel?

    The best way to Fraser Place Puteri Harbour, Johor is by car.

    From Senai International Airport: 25-30 minutes

    From Singapore via Second Link: 45-50 minutes

    From Singapore via Woodlands Checkpoint: 20-25 minutes

    Are there any recommended attractions in Johor Bahru City?

    Johor Bahru is a fast-growing city and an important gateway for neighbouring Singapore. Some of the attractions include LEGOLAND Malaysia Resort, Sultan Abu Bakar State Mosque and more. For more recommendations, please feel free to approach the Front Desk.

    Where is the closest bank, ATM and exchange office located?

    The nearest ATMs are located at Hello Kitty Town, within a 5 minutes' walking distance from the property.

    We do not have / provide FOREX at our Front Desk. 

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected. For most of our rates, you can cancel up to 24 hours prior to check-in. However, please check cancellation policy for each available rate.

    Should you require more information, please feel free to contact us at reservations.puteriharbourjohor@frasershospitality.com or +607 530 8888.

    What is the maximum number of guests allowed in each residence type?

    Most apartments can accommodate up to 4 guests depending on room type. There is a maximum number of guests per apartment allowed under the Health & Safety regulations.

    Should you require more information, please feel free to contact us at reservations.puteriharbourjohor@frasershospitality.com or +607 530 8888.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Place Puteri Harbour, Johor.